 Following training, QISS continues to provide the support necessary to keep the transition running smoothly. In addition to our normal support staff, the entire office is placed on alert to the new customers using our system. The programmers involved in the conversion itself will also continue to involve themselves with the support of the client in the first few days and weeks.
For ALL our clients, it is QISS’ goal is to make sure support is always available for those who use our system on a daily basis. Our extended help desk hours are 7:00am to 7:00pm, central time, 5 days a week. This provides 9:00am – 5:00pm support from coast to coast regardless of time zone. Users of our system also have access to an emergency number available for emergency help 24 hours a day, 365 days a year. In addition to our dedicated help desk staff, everyone in the QISS family takes support calls as demand requires. Nothing is considered superior to answering a support call.
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